If this is a Property Emergency, please call our 24 hour emergency service: 951-710-6430. (Examples of emergencies are active water leaking, flooding, heater not working, sparks from appliances, fire, gas odors, loss of power, etc.)
If this is an Emergency, Please call us at: 951-710-6430
For FIRE, GAS, or Natural Disasters, Call 911 First.
If you are reporting a gas leak, please immediately call Southern California Edison 24/7 at 800-655-4555. Then complete the on-line repair request form below so that your property manager can contact you about this leak.
For routine type maintenance issues, then please complete the online maintenance request form below. You may also call us at 951-710-6430
Pacific West Property Management bug spray policy is one spray per property paid for by the landlord, each subsequent spray will be the tenant's responsibility and at the tenant's expense unless there is an infestation or point of access that needs to be addressed.
Before completing the maintenance request form, please read the trouble shooting guide provided below. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:
Smoke Detectors won't work when tested: Press the test button or test with approved smoke detector smoke spray, replace battery.
Smoke Detector beeps: replace battery.
No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.
Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test.
No hot water: Check and reset breaker in power panel.
Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify your property manager immediately.
Toilet is plugged: Plunge and test.
No heat: Check thermostat. Check that furnace covers are in properly. Check that a switch that looks like an ordinary light switch is turned on (located in or near the furnace room). Did you pay your utilities on time or issue an order to disconnect the utility?
Dishwasher won't drain: Clean food out of bottom of dishwasher.
Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call your property manager and discontinue use.
Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly.
No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test. OR (For Swamp Coolers) Report if fan is blowing air or not or report if fan is blowing but the air is warm. Make sure at least one window is slightly open.
No electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position.
Online Maintenance Request Form:
Please complete this form and your property manager will contact you shortly. If you have an emergency, please contact us immediately at: 951-710-6430
Pacific West Property Management
Call Us at: 951-710-6430
